Frequently Asked Questions
Everything you need to know about your Rockport experience.
What is your return policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the tags are attached and the receipt is included for a full refund.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Our footwear generally fits true to size, but we recommend measuring your foot and comparing it to our chart for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
Are your shoes covered by a warranty?
Yes, Rockport products are guaranteed against manufacturing defects for up to 6 months from the date of purchase. This does not cover normal wear and tear.